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Customer Success Manager, Sydney

Overview:

All schools are responsible for the safety and wellbeing of their students, and step 1 is knowing where they are.  Our product leverages attendance, self check ins, and permission slips to monitor students while on campus, in class, on field trips, and abroad to create a full picture of student movements.  Schools mitigate the enormous liability coupled with looking after children allowing them to focus on what they set out to do, Parents have peace of mind, and Students are kept safe while keeping their privacy intact.

More than 150 top private schools from 12 countries love Boardingware.  And, they tend to stick with us.  We’re focused on sustainable yet rapid growth.  Currently increasing revenues 100% YoY while not having to fund raise for nearly 3 years.  We invest profits into growth because we believe our team has what it takes to create an extraordinarily valuable company.

Our people come from diverse backgrounds and are spread across New Zealand, Sydney, London and Boston.  We are a high performers matching results of teams twice our size.  Continuous improvement allows us to keep growing personally and as a company.  Everyone is encouraged to be better everyday.

What we're looking for:

We’re looking for people like us - on their way to being extraordinary.  We don’t have any preconceptions for what makes you special - we like to think we know talent when we see it.

People with these qualities tend to excel as a Customer Champion at Boardingware:

- Loves working with people
- Relentlessly pursues targets and overcomes challenges
- Appreciation for processes and numbers
- Continuously learns and improves
- Has a genuine desire to help people

Why us:

By joining our team you will gain friends and mentors who will help you to do your best work.  You will constantly learn new skills that are critical to making a business thrive while increasing your personal value to any organisation.  Everyday your work will be meaningful and make an impact on the lives of thousands of Parents, Students and School Staff all over the world.

We encourage learning and healthy living so you’ll get a learning and health allowance to keep your mind and body in peak condition.

There is also equity available for our most valued team members.

Job description:

We’re looking for a Customer Success Manager to be based in Sydney, Australia.

We currently have 53 schools using Boardingware in the Southern Hemisphere and have been adding an additional 60% every year.  As a Customer Success Manager, you will be responsible for understanding each school’s success criteria and helping them achieve those goals.  This includes implementation of our software across the school, driving customers through the lifecycle, and ensuring customers continue to find value through Boardingware.  Occasionally, you will represent us at conferences and visit schools in person.

We don’t want to weigh you down with a ton of admin but you will be expected to follow our processes which are designed to help you perform at your best.  You’ll have to get know our product inside and out so you should be able to pick up technology quickly and most importantly, teach others how to use it.

Requirements:

You should live and work in Sydney, Australia
A full driver's license is preferred
Relevant experience to the role

Bonus:

These are not requirements but ticking these boxes will give you a competitive advantage:

Previous work as a Customer Success Manager
Experience working in EdTech
Attended Boarding School or familiarity with life at Boarding School

Who Are We?

Boardingware is a global team working towards a common mission.
These are the values that unite us and influence the way we work together.

1. Simplicity beats complexity
We believe in refining everything into it’s simplest form. This includes our communication, products, systems and processes.

2. If in doubt, communicate
Communication is the foundation to teamwork. Never question whether or not you need to tell a teammate about new decisions. Clear and concise communication is important for massive productivity.

3. Teamwork before self
In the pursuit of our personal goals, we must be mindful of how our actions impact the team as a whole. We should always put the interests of our team first.

4. Continuous improvement
Continuous improvement is deep-rooted in our culture. It can seem like an attitude of constant dissatisfaction, which is the foundations for striving for greatness.

5. Customer Centric
We don’t worry about what our competitors are doing. We are aware of them, but we never look to them for what we should do next. Instead, we listen to our customers and strive to understand them better than anyone. They are the ones that pay us, not our competitors.

Here's What We Offer

Along with our great culture - we offer perks and benefits that
we hope will excite you to work at Boardingware

Conferences

We will contribute $1000NZD/annum towards a conference of your choice. The goal would be to help you deepen your understanding of a topic related to your career path.

Nutrition

Fresh fruit and health snacks will be available to all employees throughout the work week. If you forget to pack your lunch or you're saving for something special, you can count on having the basics you need to keep yourself fueled throughout the day.

Books

Learning is engrained in our culture. You will have $250NZD/annum for books (or kindle books) of your choice to further your development.

Equity

Those that show commitment to our mission and contribute positively to the team are rewarded with equity in the business.

Work Remotely

If you're not based in Auckland, you have the chance to work remotely from a shared space or your home. All that matters is that you get the work done.

Online Education

We will contribute $250/annum towards any online course that you would like to participate in.

Technology

Free MacBook when you join us so you can do your best work.

Healthcare

All New Zealand employees have their healthcare covered with Boardingware.

Still Reading? We want to hear from you!

Email jobs@boardingware.com with your CV and a paragraph on why you'd be a great fit for the team. Tell us why you're interested in applying for this role and any highlights from your career or personal life that show evidence of our values.