Service Level Agreement

Providing our users with the highest quality service is a top priority here at Boardingware and our commitment to our high standards have been laid out in our Service Level Agreement (SLA) for your convenience.

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The SLA provides you with certain standards you can expect from Boardingware as well as the rights and remedies you may exercise if you experience a service interruption due to Boardingware breaching this SLA.

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Table of Contents:

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1. Objective

2. Definitions

3. User Responsibility

4. Service Levels

5. Service Level Breaches and Penalties