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Providing our users with the highest quality service is a top priority here at Boardingware and our commitment to our high standards have been laid out in our Service Level Agreement (SLA) for your convenience.
The SLA provides you with certain standards you can expect from Boardingware as well as the rights and remedies you may exercise if you experience a service interruption due to Boardingware breaching this SLA.
1. Objective
2. Definitions
3. User Responsibility
4. Service Levels
5. Service Level Breaches and Penalties