Best-in-class customer support

Get expert help and support whenever you need it.

Get Started

Our people are your people

We know that schools are all different. That’s why we go out of our way to provide tailored support to all of our customers. From strategic implementation to always-on service, we make sure you get the best value out of Boardingware.

Onboarding made easy

When you start your journey with Boardingware, you will work directly with a dedicated customer success manager who will create a personalised onboarding plan based on your unique needs. We’ll show you the ropes, provide training sessions and be there at every step of the way to ensure onboarding your team onto Boardingware is quick and painless!

User training

Need to refresh your memory, learn some new skills or discover new features? No problem, we have on-demand training sessions and workshops available to help you get the most out of Boardingware.

Professional services

If you need custom development done for the success of your Boardingware subscription, you can hire us on an hourly basis to tailor it to your specific needs. Often this will be API work or paying for expedited features on our roadmap

Always-on customer service

Our global support team is here to help solve your problems and keep your boarding school running smoothly.

Access our knowledge base
Get the answers yourself. Our knowledge base has an extensive range of help articles, set up guides, video tutorials, training and tips and tricks for using Boardingware

Chat with us live
Email our helpful team to get assistance, or try our live chat service directly from the app to get help on the spot.

Priority phone support
We understand that boarding is a 24/7 job. Just request a call back and we’ll be more than happy to help you out.

4

International Offices

24/7

Availability with 30 minute median response time

3 Wk

Average onboarding and implementation timeline

98%

Average customer satisfaction and conversation rating

"We implemented Boardingware in the middle of a school year and were up and running within a few days. Our staff were trained in a day and the students found the system extremely user-friendly and easy to navigate."
Matthew Gerber
Director of Information and Education Technology

Getting started is easy

See why boarding schools all around the world are turning to Boardingware to transform their care and support for students. Get in touch with us today to book a personalised walk-through and consultation of the Boardingware platform.

Book an Intro
20 min
Average Response time for customer support
99.95%
uptime for the last 12 months
97%
retention rate for the last 12 months