support services

World Class Customer Support 24/7

Get expert help and support whenever you need it

4
International Offices
24/7
Availability
20 min
Average Response Time
Customer support

We're here for you - 24 hours a day, 7 days a week

Global support

With offices in USA, UK, Australia and New Zealand, our friendly support team will be quick to respond, no matter where you are.

email and live chat

Email our helpful team to get assistance, or try our live chat service directly from the app to get help on the spot.

Priority phone support

We understand that boarding is a 24/7 job. Just request a call back and we'll be more than happy to help you out.  

online help centre

Our help center has an extensive range of help articles, set up guides, video tutorials, training and tips and tricks for using Boardingware.

Customer success

Your success is our mission

Kick start service

We'll help you set up your Boardingware account, import your data and train your staff to ensure that you hit the ground running.

Staff Training

Organise an enhanced training session with your dedicated Account Manager to increase your teams productivity.

On-site Support

Let us know if your school requires on-site implementation and support. We'll send a someone out to ensure you get the help you need.

20 min
Average Response time for customer support
99.95%
uptime for the last 12 months
97%
retention rate for the last 12 months

"We implemented Boardingware in the middle of a school year and were up and running within a few days. Our staff were trained in a day and the students found the system extremely user-friendly and easy to navigate."

Matthew Gerber,
Director of Information and Education Technology

See why the worlds best boarding schools rely on Boardingware to account, care and safeguard students.

We have greatly appreciated the simplicity that Boardingware has provided in helping us create a safe and healthy campus. The simple process of sign ins at meals and on dorm have actually allowed faculty to get to know new students quicker, and facilitated more student and faculty connection as it requires less time to account for where students are.

Marcia Yochum
Dean of Students, Virginia Episcopal School

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